Return and Refund Policy for Styliovai.com

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Money-Back Guarantee

If the item you purchased does not meet your expectations, you can return it to us within 14 calendar days from the date of purchase and receive a full refund.

To initiate a return, please provide clear evidence of the item's condition (e.g., photos) and send it to us via email at info@styliovai.com.

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Returns Will Not Be Accepted If:

1. The Item Is Damaged:

   • Items that were damaged due to improper storage, use, or care.
   • Items with mechanical damage (e.g., dents, cracks).
   • Items with chemical damage (e.g., exposure to cosmetics, acids, or detergents).

2. The Item Has Been Altered or Customized:

   • Items that were personalized to individual preferences (e.g., engraved products).

3. Natural Wear and Tear:

   • Handcrafted products (e.g., shell-based items) that naturally change color or appearance over time.

4. The Item Was Used:

   • Used items that are no longer in their original packaging.

5. The Item Is Unclean or Shows Signs of Use:

   • Products returned with personal hygiene evidence (e.g., perfume scent, skin residue).

6. The 14-Day Return Window Has Passed:

   • Items returned more than 14 calendar days after the delivery date.

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Important Notes:

1. Responsibility for Shipping Damage:
   Styliovai.com is not responsible for the condition of items damaged during transportation. If the packaging (e.g., box) is wet, damaged, or otherwise compromised, please contact the courier or shipping service provider directly. Responsibility for such damages lies with the shipping provider.

2. Shipping Delays:
   Shipping times are estimated and may vary due to factors outside Styliovai.com's control, including:

   • Courier or shipping service delays.
   • Weather conditions.
   • Public holidays or non-working days.

   For shipping delays, we recommend contacting the courier service directly.

3. Refunds:

   • Refunds are issued only for the product itself; shipping costs are non-refundable.
   • Returns that do not meet the conditions outlined in this policy will not be accepted.

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Additional Questions and Unique Cases

We understand that every situation is unique. If you have questions, uncertainties, or face an unusual issue, please don’t hesitate to contact us. Our goal is to resolve each case fairly and to the satisfaction of both parties.

Reach us via email: info@styliovai.com.

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How to Initiate a Return?

1. Provide Clear Evidence:

   • Send photos or other proof of the item's condition to info@styliovai.com.

2. Wait for Confirmation:

   • Once we receive your request, we will review it and get back to you within 5 business days with further instructions.

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Contact Us

If you have any questions or concerns about the return process, feel free to contact us at info@styliovai.com.